Job Description
About the Role
As a Customer Success Manager, you will play a key role in advertiser support, campaign execution, and performance optimization on Richie Games and 3rd party publishers. You will ensure a smooth onboarding process, provide data-driven insights, and help partners maximize their success on our platform.
Key Responsibilities
Analyze campaign data and key metrics (Revenue, Cap Fill Rate, ROAS, Retention) to identify trends and improvement opportunities.
Understand campaign objectives and optimize performance to reach advertiser goals.
Design reward journeys in accordance with the campaign targets.
Provide customer support by addressing partner inquiries, resolving technical issues, and ensuring smooth campaign execution.
Collaborate with internal teams to troubleshoot problems, come up with improvements.
Maintain customer success workflows, ensuring efficient communication and issue resolution.
Track and report on partner retention and campaign outcomes, contributing insights to refine overall strategy.
Stay current with industry trends and apply relevant updates to continuously refine campaign performance.
Requirements
4+ years of experience in customer success, partner support, or ad operations in mobile gaming, Adtech, or mobile platforms.
Possess a strong understanding of mobile app and gaming monetization strategies and how they drive revenue.
Prior experience in the gaming industry or working directly with game and app developers is a strong advantage.
Basic knowledge of digital advertising metrics (CPM, CPI, CPA, ROAS, Retention, etc) and campaign management.
Strong problem-solving and communication skills to assist partners effectively.
Comfortable working with Excel or Google Sheets at an intermediate level, including data analysis with Pivot Tables and lookups.”
Fluency in English.
Ability to work in a fast-paced, dynamic environment and collaborate across teams.
Why Join Mega Fortuna?
Be part of a fast-growing company in the mobile gaming industry.
Work in a high-impact role that directly supports partner success.
Gain valuable experience in ad operations, customer engagement, and campaign optimization.
Ready to make an impact? Apply now! 🚀