Job Description
Are you ready to kick start your IT career in a dynamic, growth-oriented company Our client, Octopus BI? If you're a proactive problem-solver with a passion for technology, they want you on their team!
What You'll Need
- Education: Higher National Diploma or Bachelor's degree in a relevant IT field.
- Technical Skills:
- Basic understanding of web development languages and coding, with the ability to make minor code changes and troubleshoot.
- Familiarity with multiple software development frameworks and tools.
- Knowledge of databases such as MySQL, MSSQL, and Amazon Redshift.
- Basic command of Linux terminal commands.
- Data Analytics: Experience with data analytics tools such as Power BI, Tableau, or Google Data Studio.
- Basic SQL Querying: Ability to write and execute basic SQL queries for data extraction and reporting.
- Data Interpretation: Ability to analyze and interpret data to identify trends and actionable insights.
Soft Skills:
- Strong communication and interpersonal abilities.
- Excellent problem-solving and analytical skills.
- Team player with the ability to thrive in a fast-paced environment.
- Detail-oriented with exceptional organizational skills.
What You'll Do
- Client Support: Provide L1 and L2 support to clients and internal teams, including updating SSL certificates.
- Reporting: Prepare weekly support desk reports for the leadership team, including data-driven insights and recommendations.
- Customer Interaction: Deliver prompt and accurate responses to customer inquiries via email or ticketing systems.
- Collaboration: Work closely with Delivery, Product, and Support teams, and assist senior support engineers in resolving complex technical and data-related issues.
- Documentation: Document and track customer interactions and the steps taken to resolve their issues.
- Data Analytics: Assist in analyzing support metrics to identify trends and opportunities for process improvements.
- Training: Participate in training programs to enhance your technical and data analytics knowledge, and stay updated with the latest products and technologies.
- Knowledge Base: Help create and maintain support documentation, knowledge base articles, and FAQs.
Why Join Us?
- Innovative Environment: Be a part of a forward-thinking team where your ideas matter.
- Growth Opportunities: Develop your skills with continuous learning and professional development.
- Impactful Work: Play a critical role in ensuring customer success and satisfaction.