Keen People Privacy Policy & Candidate Terms


SECTION 1: Privacy Policy


SECTION 2: Candidate Terms


Privacy Policy Key Details

This website privacy policy describes how the Keen People Website protects and makes use of the information you give the company when you use this website. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy. The policy is updated from time to time. The latest version is published on this page. The website privacy policy was updated on 25/04/23 If you have any questions about this policy, please email info@keenpeople.co.uk


Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.


What data we gather

We may collect the following information:

  • Name and Job Title
  • Contact information including email address
  • Your enquiry/message
  • Demographic information, such as postcode
  • Website usage data
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys
  • Google Analytics
  • IP address (this also helps us block repeated spam)


Google Analytics Data

Google Analytics stores information about:

  • the pages you visit on the website
  • how long you spend on each website page
  • what you click on while you’re visiting the site

We don’t collect or store your personal information (for example your name or address) unless you have actively passed it on to us, so this information can’t be used to identify who you are.


How we store your data

When you consent to filling in the enquiry form, your data is stored on the website’s database and also emailed to the admin email associated with that form. You will also receive a user email which will detail what information we hold and a link to remove yourself from this database.


How we use this data

We use this data to contact you about your enquiry.


Google reCAPTCHA

ReCAPTCHA collects personal information from users to make this determination of whether they are human and not a bot to prevent SPAM. The reCAPTCHA algorithm checks to see if there is a Google cookie placed on the computer being used. An additional reCAPTCHA-specific cookie will then be added to the user’s browser allowing a complete snapshot of the user’s browser window at that moment in time. Information gathered includes:

  • All cookies placed by Google over the last 6 months
  • How many mouse clicks you’ve made on that screen (or touches on a touch device)
  • The CSS information for that page
  • The date
  • The language your browser is set to
  • Any plugins you have installed on the browser
  • All Javascript objects

You can read Google’s terms and privacy for more information.


Newsletters

You will have a double-opt in option in order to receive marketing communications from us, including our monthly newsletter. Unless you have double opted in, we will not add you to our mailing list. We will never lease, distribute or sell your personal information to third parties unless we have your permission, or the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and GDPR 2018. You have the “Right to be forgotten” unless there are overriding legitimate grounds for us keeping the data (e.g. billing/client statistics)


Security

We always hold your information securely. To prevent unauthorised disclosure or access to your information we have implemented security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the in line with the Data Protection Act 1998 and GDPR 2018.


Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.


Right to be Forgotten

You can fill in the form on our privacy policy page to review or remove your data at any time.


Cookie Policy

Our aim at Keen People is to give you the smoothest and simplest experience while you browse our website. To continually enhance your experience we use cookies that store your preferences and give us data about what pages you visited, how much time you spent on our site etc. This helps us to improve your experience on our website. The cookies used do not store any information that is personal in nature and it is only analysed in an aggregated manner. Please find below some more information regarding cookies and their use on our website:


What are Cookies?

Like many websites, we use cookies to help us monitor your use of the website. These cookies are used by Google Analytics so that we know when you’ve visited one page and then another. We also use cookies if you login to our website with a username and password we’ve given you. A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Every cookie is unique to your particular web browser. It will contain some anonymous information.


How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions. To recognise when you return to our website.
  • Cookies do not provide us with access to your computer or any information about you, other than which you choose to share with us.


Google Analytics Cookies

You can “opt out” of Google Analytics cookies by installing the Google Analytics Opt-out Browser Add-on here: Google Tools This will block Google Analytics on all websites, or you can configure your browser to block cookies.


Controlling Cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device you should set your web browser to refuse cookies.


How can you manage cookies?

To enable cookies

If you’re not sure of the type and version of web browser you use to access the Internet:

  • For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option
  • For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option


How to check cookies are enabled for PCs

Google Chrome Click on ‘Tools’ at the top of your browser window and select Options Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button Now select ‘Allow local data to be set’ Microsoft Internet Explorer 6.0, 7.0, 8.0 Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser Settings above Medium will disable cookies Mozilla Firefox Click on ‘Tools’ at the top of your browser window and select Options Then select the Privacy icon Click on Cookies, then select ‘allow sites to set cookies’ Safari Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’ Click ‘Save’


How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options Scroll down until you see ‘Cookies’ under Receiving Files Select the ‘Never Ask’ option Safari on OSX Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option Click on ‘Security’ then ‘Accept cookies’ Select the ‘Only from site you navigate to’ Mozilla and Netscape on OSX Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option Scroll down until you see cookies under ‘Privacy & Security’ Select ‘Enable cookies for the originating web site only’ Opera Click on ‘Menu’ at the top of your browser window and select ‘Settings’ Then select ‘Preferences’, select the ‘Advanced’ tab Then select ‘Accept cookies’ option All other browsers Please consult your documentation or online help files.


How to Disable/Delete Cookies:

All modern browsers allow you to change your cookie preferences. These are generally found in the options menu on the browser. Click here


Further information about cookies

If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).


Changes to this policy

The above may change at any time. We will endeavour to notify you of any major changes but you may wish to check it each time you visit our website. Last updated 25/04/21


Links from our site

Our website may contain links to other websites. Please note that we have no control of websites outside of www.keenpeople.co.uk. If you provide information to a website to which we link, we are not responsible for its protection and privacy.


CANDIDATE TERMS

The Candidate Terms and Conditions is entered into between Keen People (referred to as "Keen People," "We," "Us," or "Our"), a company registered under the laws of United Kingdom with a registered office address located at Kings Head House, 15 London End, Beaconsfield, Buckinghamshire, HP9 2HN and the Candidate (referred to as the "Candidate" or "You"), an individual engaging with Keen People's recruitment services. 

By engaging with our recruitment agency, you agree to abide by the following terms and conditions outlined herein.

Candidate Conduct

Utilisation of Candidate Portal

Candidates are required to utilise the designated candidate portal provided by Keen People for all communication and document submission related to the recruitment process. The candidate portal serves as a secure platform designed to facilitate efficient communication and streamline document management between candidates and Keen People.

Through the candidate portal, candidates can submit CV’s/resumes, cover letters, certifications, and other relevant documents securely and efficiently. Additionally, the portal enables candidates to receive updates on the status of their applications, communicate with agency representatives, and access valuable resources and information pertinent to the recruitment process.

By adhering to these guidelines, candidates contribute to the smooth and effective operation of the recruitment process while ensuring compliance with Keen People's policies and procedures.

Failure to comply with the stipulated guidelines may result in the termination of the candidate's engagement with Keen People and may impact their eligibility for future opportunities facilitated by Keen People.

Keen People appreciates candidates' cooperation in upholding the standards of professionalism and integrity throughout the recruitment journey. Should candidates have any questions or concerns regarding the candidate conduct guidelines, they are encouraged to reach out to Rebecca Keen - Director via email to candidates@keenpeople.co.uk for assistance and clarification.

Document Legitimacy

All documents provided by candidates, including resumes, certifications, and references, must be legitimate and accurate.

The recruitment agency holds no responsibility for the accuracy or legitimacy of the documents uploaded by candidates.

Prohibition on Direct Approach

Candidates are strictly prohibited from initiating direct communication or contact with clients of Keen People with whom they have been introduced through our services. This includes any attempt to establish contact through means such as phone calls, emails, social media, or in-person meetings without prior authorisation from Keen People.

Direct approach to clients undermines the professional relationship established between Keen People and its clients and may result in disruption of ongoing recruitment processes and damage to Keen People's reputation. Candidates are expected to respect the integrity of the recruitment process and adhere to the established channels of communication provided by Keen People.

Data Security & Confidentiality

Data Security

Candidate data will be treated with the utmost confidentiality and stored securely in compliance with data protection laws. Keen People employs industry-standard security measures to protect candidate information from unauthorised access, disclosure, alteration, or destruction.

GDPR Compliance

The recruitment agency is committed to complying with the General Data Protection Regulation (GDPR) regarding the collection, storage, and processing of personal data. Candidate data will be securely stored and used solely for recruitment purposes, in accordance with GDPR guidelines.

Data Processing and Protection

Keen People agrees to process candidate data lawfully, transparently, and in accordance with the principles outlined in the GDPR. By engaging with Keen People's services, candidates provide explicit consent for the processing of their personal data for recruitment purposes. Candidates have the right to withdraw consent at any time, which may impact the provision of certain services.

Candidate Rights

Candidates have the right to access, rectify, or erase their personal data held by Keen People. Requests for data access or rectification should be submitted in writing to Keen People's data protection officer. Candidates may request the transfer of their personal data to another data controller in a commonly used, machine-readable format.

Data Retention

Candidate data will be retained for the duration necessary to fulfil the purposes outlined in these terms or as required by law. Upon request, candidate data can be securely disposed of in a manner consistent with data protection laws and regulations.

Confidentiality

Mutual Agreement

Both candidates and Keen People acknowledge and agree to uphold the principles of confidentiality regarding sensitive information exchanged during the recruitment process. This agreement encompasses all communications, interactions, and documentation exchanged between the parties throughout the recruitment journey.

Scope of Confidential Information

Confidential information includes but is not limited to:

- Client Details: Any information related to Keen People's clients, including their identity, business operations, projects, and strategic initiatives.

- Candidate Profiles: Personal and professional details shared by candidates during the recruitment process, including resumes, cover letters, employment history, qualifications, and references.

- Recruitment Strategies: Internal strategies, methodologies, and processes employed by Keen People to identify, evaluate, and onboard candidates for client projects and positions.

Obligations of Candidates

Candidates are entrusted with confidential information during the recruitment process and are expected to exercise discretion and care in handling such information. Candidates agree to refrain from disclosing, sharing, or otherwise divulging confidential information to third parties without explicit consent from Keen People.

Obligations of Keen People

Keen People is committed to safeguarding the confidentiality and privacy of candidate information and client details. The company implements stringent measures to prevent unauthorised access, disclosure, or misuse of confidential information.

Non-Disclosure Agreement

Candidates may be required to sign a formal non-disclosure agreement (NDA) or confidentiality agreement to reaffirm their commitment to maintaining the confidentiality of sensitive information shared during the recruitment process. The NDA outlines the rights, responsibilities, and consequences associated with the breach of confidentiality.

Compliance with Legal and Ethical Standards

Confidentiality practices employed by Keen People adhere to applicable legal requirements, industry standards, and ethical guidelines governing the protection of sensitive information. Candidates are expected to adhere to these standards and cooperate fully with Keen People in maintaining the confidentiality of shared information.

Reporting of Breaches

Candidates are encouraged to promptly report any suspected breaches of confidentiality or unauthorised disclosure of sensitive information to Mark Fowler - Keen People's Talent Capability Director via email to candidates@keenpeople.co.uk. Timely reporting allows Keen People to take appropriate measures to mitigate risks and address concerns related to confidentiality breaches.

Duration of Confidentiality Obligations

Confidentiality obligations extend beyond the conclusion of the recruitment process and continue indefinitely, irrespective of the candidate's engagement status with Keen People. Candidates are expected to maintain the confidentiality of shared information even after the completion of the recruitment process.

Feedback and Communication

Candidates are encouraged to provide feedback on their experiences with Keen People's services, including communication, interviews, and client interactions. Keen People welcomes open and honest communication to continually improve its services and candidate experience.

Treatment of Keen People Employees

Keen People upholds a commitment to fostering a culture of professionalism, respect, and fairness in all interactions with its employees. Candidates engaging with Keen People's services are expected to conduct themselves in a manner that reflects these principles at all times.

Candidates are required to treat Keen People employees with dignity and respect, refraining from engaging in any form of rude, disrespectful, or aggressive behaviour. Keen People employees strive to provide candidates with timely communication, support, and guidance throughout the recruitment process, and it is expected that candidates reciprocate with courtesy and professionalism.

Keen People does not tolerate any form of harassment, discrimination, or misconduct towards its employees. Any instances of inappropriate behaviour will be taken seriously and may result in the termination of the candidate's engagement with Keen People and the discontinuation of recruitment services.

By engaging with Keen People's recruitment services, candidates acknowledge their commitment to upholding the values of professionalism, respect, and fairness in their interactions with Keen People employees.

Keen People values the contributions of all individuals involved in the recruitment process and appreciates candidates' cooperation in maintaining a positive and respectful environment throughout their engagement with the company. Should candidates have any concerns or grievances regarding their interactions with Keen People employees, they are encouraged to communicate them promptly and constructively for resolution.

Termination of Engagement

The engagement between the candidate and Keen People is considered an ongoing relationship and may only be terminated by written or verbal communication to Keen People. Both parties reserve the right to terminate the engagement at any time, for any reason, by providing written notice to the other party. Termination of engagement shall not affect the validity of any ongoing recruitment processes or obligations incurred prior to termination.

Dispute Resolution

In the event of disputes arising from the engagement, both parties agree to seek an amicable resolution through negotiation and mediation. If mediation fails, disputes shall be resolved in accordance with the laws and jurisdiction governing the United Kingdom.

Updates to Terms

Keen People reserves the right to update these terms and conditions at any time without prior notice. Candidates will be notified of any changes to the terms via email or the candidate portal.

By engaging with our recruitment agency and utilising our services, candidates acknowledge that they have read, understood, and agreed to abide by these terms and conditions.