PRIVACY NOTICE BACKGROUND: Springboard Success Ltd (“the Company”) is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including special category or ‘sensitive’ personal data) so that it can provide these services. In so doing, the Company acts as a data controller. You may give your personal details to the Company directly, such as on an application or registration form, CV, or via our website, or we may collect them from another source, such as a jobs board. The Company must have a legal basis for processing your personal data. See below for more details. We will only use your personal data in accordance with the terms of this notice for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. 1. Information About Us Springboard Success Limited A limited company registered in England under company number 12783234 Registered address: Top Floor Flat, 9 Cleaveland Road, Surbiton, KT64AH Main trading address: Top Floor Flat, 9 Cleaveland Road, Surbiton, KT64AH Data Protection Officer: Elena Mckibbin Email address: elena@springboardsuccess.co.uk Telephone number: 07787336873 Postal address: 5 Church Lane, Belfast, BY8 8JX Data controller: Springboard Success 2. What Does This Notice Cover? This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. 3. What Is Personal Data? Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below. 4. What Are My Rights? Under the Data Protection Legislation, you have the following rights, which we will always work to uphold: a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11. b) The right to access the personal data we hold about you. Part 10 will tell you how to do this. c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more. d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more. e) The right to restrict (i.e. prevent) the processing of your personal data. f) The right to object to us using your personal data for a particular purpose or purposes. g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time. h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11. It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11. 5. What Personal Data Do You Collect and How? The Company may collect and hold some or all of the following personal data [and special category or ‘sensitive’ personal data]: Data Collected Identity Information including; name, titles, date of birth, gender and passport. Contact information including; address, email address, telephone number Work information including; CVs, compliance documentation, references verifying qualifications and experience Other identity information including; NI number, nationality (for evidence of right to work) professional profiles available in the public domain eg LinkedIn, Twitter or corporate website Sensitive personal information including; financial information, compliance documentation, references verifying qualifications and experience, links to your Information you give us by filling in forms on our site www.springboardsuccessrecruitment.com or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use out site, to enter our database, subscribe to our services, attend our events, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. You are under no obligation to provide the Company with data. However, if you do not provide certain information, we will not be able to provide work-finding services. Information we obtain from other sources This is information we obtain about you from other sources such as LinkedIn, corporate websites, job board websites, online CV libraries, your business card, personal recommendations, and referrals. In this case we will inform you we are holding your data and for what purpose we intend to retain and process it, by sending you this privacy notice, within a reasonable time. This is the earliest of; - The first communication with you; or - If the personal data is to be disclosed to someone else, before it is disclosed; or - One calendar month from the date you obtained the data We are working closely with third parties including sub-contractors in technical, professional, payment and other services, analytics providers, search information providers, credit reference agencies, sometimes professional advisors. We may receive information about you from them for the purposes of our recruitment services and ancillary support services. 6. How Do You Use My Personal Data? The Company needs to collect and process data in order to offer work-finding services to you. The Company will process your personal data for the purposes of providing you with work-finding services. This includes, for example, contacting you about job opportunities, assessing your suitability for those opportunities, updating our databases, putting you forward for job opportunities, and developing and managing our services and relationship with you and our clients. In some cases, the Company may be required to collect and process your data for the purpose of investigating, reporting, and detecting crime, and also to comply with laws that apply to us. We may also use your information during the course of internal audits to demonstrate our compliance with certain industry standards. Should we want or need to rely on consent to lawfully process your data we will request your consent orally, by email or by an online process for the specific activity we require consent for and record your response on our system. Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular processing at any time. Other Uses we will make of your data: Use of our website; to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer. We will use this information: - to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; - to improve our site to ensure that content is presented in the most effective manner for you and for your computer; - to allow you to participate in interactive features of our service, when you choose to do so; - as part of our efforts to keep our site safe and secure; - to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. We do not undertake automated decision making or profiling. We do use our computer systems to search and identify personal data in accordance with parameters set by a person. A person will always be involved in the decision-making process. The legal bases we rely upon to offer our services to you are: • Your consent (e.g. to register you as a new candidate or to manage our relationship with you); • Where we have a legitimate interest (e.g. managing our database and keeping work records up to date, providing work finding services to you and our clients, and contacting you to seek your consent where it is needed); • To comply with a legal obligation that we are subject to (e.g. in order to check your entitlement to work in the UK The Company will only use your personal data for the purposes for which it was originally collected, unless we reasonably believe that another purpose is compatible with those original purposes and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11. If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purposes for which it was originally collected, we will inform you and explain the legal basis which allows us to do so. In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights. 7. How Long Will You Keep My Personal Data? The Company will only hold your personal data for as long as is necessary to fulfil the purposes for which we collected it. Different laws may also require us to keep data for different periods of time. The Conduct of Employment Agencies and Employment Businesses Regulations 2003 require us to keep work-seeker records for at least one year from: • the date of their creation; or • after the date on which we last provide you with work-finding services. Where the Company has obtained your consent to process your personal and sensitive data, we will do so in line with our Data Protection Policy. Upon expiry of the period to which you have consented, the Company will seek further consent from you. Where consent is not granted, we will not continue to process your data. 8. How and Where Do You Store or Transfer My Personal Data? Data is stored in a range of different places, including on your application record, in the Company's candidate management systems and in other IT systems (including the Company's email system). We will only store or transfer some of your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Please contact us using the details below in Part 11 for further information about the particular data protection mechanisms used by us when transferring your personal data to a third country. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following: • limiting access to your personal data to those employees [, agents, contractors, and other third parties] with a legitimate need to know and ensuring that they are subject to duties of confidentiality; • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so. 9. Do You Share My Personal Data? The Company will process your personal data and/or sensitive personal data with the following recipients: • clients for the purpose of introducing candidates to them; • candidates for the purpose of arranging interviews and engagements; • clients, business partners, suppliers and sub-contractors for the performance and compliance obligations of any contract we enter into with them or you; • subcontractors including email marketing specialists, event organisers, payment and other financial service providers • analytics and search engine providers that assist us in the improvement and optimisation of our site; • our insurance broker, compliance partners and other sub-contractors for the purpose of assessing your suitability for a role where this is a condition of us entering into a contract with you. • Any applicable legal or government authorities; • Previous employers (e.g. in respect of references); When your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8. 10. How Can I Access My Personal Data? If you want to know what personal data we hold about you, you can ask us for details of that personal data and for a copy of it. This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. [To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.] There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. 11. How Do I Contact You? To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details [(for the attention of: Elena Mckibbin Email address: hello@springboardsuccessrecrutiment.com Telephone number: 02038905999 Postal Address: 9 Cleaveland Road, Surbiton, KT64AH 12. Changes to this Privacy Notice We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be made available at our website www.springboardsuccessrecruitment.com This Privacy Notice was last updated on 17/12/2020