Job Description
Commercial Claims Handler (AB370)
Salary: £30,000-£40,000
Location: Haslingden area
Claims Broker to act as a primary point of contact for clients and establish effective relationships with both clients and insurers offering client-centric claims solutions. The role will be handling claims from notification to final settlement whilst maintaining an audit trail of actions and adhering to FCA and company compliance protocols.
Role
- Effective handling of new claims from notification to resolution for motor, property and liability insurance.
- Creating new claim files, entries and updating financial records on relevant systems.
- Liaising with Insurers as regard to the settlement of claims.
- Managing client expectations throughout the process.
- Providing analysis of cover related issues to ensure correct policy response from insurers for clients.
- Notifying new claims, determining ongoing conduct in conjunction with insurers and discussing issues with experts.
- Liaise with providers regarding individual claims.
- Handling a portfolio of cross class claims
- Ensure all conversations are recorded files are maintained effectively and all Insurer correspondence is processed.
- Draft and send standard and non-standard correspondence.
- Negotiate settlement of claims with Insureds and their advisors.
- Preparing analytical reports into claims for business segments and scheme boards.
- Developing best practice claims guidelines.
- Work closely with Account Handlers & Account Executives in relation to losses associated with their clients.
Experience/Skills
- Previous experience handling claims is essential.
- Ideally possess knowledge of FSA rules and guidelines relating to commercial/private clients and general insurance and underlying legal principles.
- First rate customer service skills and an ability to understand their needs
- Strong telephone and negotiating skills.
- Ability to prioritise and organise own workload to ensure deadlines are met.
- Ability to develop and sustain relationships with Clients, Insurers and colleagues.
- Confident communicator with good interpersonal skills.
- High level of accuracy and attention to detail.