Job Description
BTE Claims Handler (RDT174)
Responsibilities
We have an excellent opportunity for a Claims Handler to join an existing Before The Event (BTE) claims team of this legal insurance specialist. The role involves handling all BTE claims (excluding motor) ie Family, Landlord and Commercial BTE claims.
Claims Handler role includes responding to policyholders who submit claims under the policy, assessing claims and managing the progress of accepted claims from notification to conclusion. This involves managing and liaising with the appointed solicitor throughout.
This role would suit experienced claims handler, fee earners (currently working for a firm of solicitors) or law graduates with additional relevant work experience who seeking a new challenge in legal expenses insurance.
Role Requirements
This is a client facing role. The candidate needs to have excellent verbal communication skills and be confident when speaking to policyholders directly on the telephone. They will need to have excellent customer care skills and be used to working in an environment with strict service standards. They also need excellent written communication and interpretation skills.
The company offers a wide range of BTE cover - so are looking for knowledge in different insurance subject areas eg landlord, employment, contract - some subjects they may know about, others they will have to learn.
The ideal candidate is someone who has a genuine interest in the law and demonstrates an enthusiasm to learn. Using their existing legal skills and knowledge, but is keen to develop in a different environment.