Customer Experience Specialist

Job Description

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction.

Handle inbound customer calls, emails, and chat inquiries in a professional and courteous manner
Respond to customer questions, concerns, and complaints in a timely and effective manner
Troubleshoot and resolve customer issues, escalating complex cases as needed
Maintain accurate records and documentation of customer interactions
Provide product information and recommendations to customers
Collaborate with cross-functional teams to improve customer experience
Participate in ongoing training and development to stay up-to-date with company policies and procedures

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