Job Description
What You’ll Be Doing:
Tracking and solving issues via email and chat.
Evaluate user requests and communicate them to relevant teams.
Review and respond to App Store and Google Play Store reviews.
Manage content in applications.
Provide feedback to design and development teams for improving user experience.
Collect user requests, prepare reports, and conduct surveys.
Assist in debugging identified errors based on user feedback in applications, document and communicate recurring errors to relevant teams.
What You’ll Bring:
Bachelor's degree in a related field.
Strong customer focus with min 2 years experience in customer experience and support.
Have used any Customer Support Management tool, preferably Zendesk.
Experience supporting users via e-mail and chat.
Strong knowledge of MS Excel.
Exceptional proficiency in written English communication, and proficiency in another language is a plus.
Solution-oriented mindset with strong communication skills.
Familiarity with and enthusiasm for the realm of the mobile world.
Expertise in utilizing iOS and Android platforms for personal use.
Join our team and participate in an innovative and exciting journey, where you can contribute to our software company's success and significantly impact millions of mobile users worldwide.